Privacy Policy
We recognise the importance of privacy protection. Our policy for dealing with any personal information that you might disclose to us while visiting this website is explained below (Privacy Policy).
The personal information that we collect on you when you use our website
In this Privacy Policy, when the words “we”, “us” or “Myostellar” are used, they are reference Myostellar Pty Ltd A.C.N. 659 748 884. In all dealings by us involving the collection, storage and use of customers’ personal information, we will comply with our obligations under the Australian Privacy Principles (“APPs”) prescribed by the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (the “Act”). We have taken and will continue to take reasonable steps to: implement practices, procedures and systems that will ensure that we comply with the APPs and any binding registered APP code; and be able to deal with privacy related inquiries and complaints in a prompt manner.
Note: ‘Personal information’ is defined in the Act as ‘information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not, and whether the information or opinion is recorded in a material form or not.
How personal information is collected and held
We collect and store your personal information whenever you you send us an email. Your personal information may be stored and secured using a third party data storage provider.
Purposes for which we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information for the primary purpose of:
- monitoring the amount of visitor traffic to our website; and
- keep track of the domains from which this site is accessed.
Accessing and seeking correction of your personal information
Customers can gain access to or seek the correction of the personal information we may hold. Under the Act, you have a right to make a reasonable request for access to your personal information and to request its correction. Requests to access or seek to correct your personal information can be made by email to the Privacy Officer at info@myostellar.com.au. When we receive such a request, we have the right to ask for and obtain your position title, telephone number and email address in order for you to access and correct personal information.
Changes to our Privacy Policy
We update our Privacy Policy from time to time, as and when the Act is amended. Alternatively, we may post a link on the website headed “Changes to our Privacy Policy” for customers to read.
Using and disclosing personal information for direct marketing
We may use or disclose personal information about you for the purpose of direct marketing if:
- We collected personal information from you;
- you would reasonably expect Myostellar to use or disclose the information for that purpose;
- We provide you with an option to ‘opt-out’ of receiving direct marketing communications from us, and
- You have not made such an ‘opt-out’ request to us.
Privacy Complaints
An individual can complain about an alleged breach by us of the APPs by sending an email to the Privacy Officer at info@myostellar.com.au setting out details of the complaint. Alternatively, the Privacy Officer by sending a letter with details of your complaint to:
Myostellar Privacy Officer
34 Exhibition Walk
Clayton VIC 3168
All complaints are required by the Act to be made in writing to us and we are then allowed a reasonable time (usually 30 days) to respond to complaints. We may ask you to participate in a dispute resolution scheme (such as mediation) in order to resolve your complaint. If you refuse to participate in any form of dispute resolution, you can take your complaint to the Office of the Australian Information Commissioner (OAIC) by calling 1300 363 992 or logging on to the OAIC website at www.oaic.gov.au